Policies & legal

Terms of Use

Governs your use of this website

This website is owned and operated by Dianna Powers, PT ("the practice," "we," "us," "our"). By using this site, you agree to these terms. If you do not agree, please do not use the site.

No physical therapy relationship

Using this website, reading its content, or sending a message through the contact form does not create a physical therapist–patient relationship. That relationship begins only when we have agreed to begin care and you have completed the intake process in person.

This site is not medical advice

The content here, including descriptions of craniosacral therapy and manual therapy, is general educational information. It is not a diagnosis, a treatment plan, or a substitute for an in-person evaluation by a licensed clinician. Do not delay seeking care, or disregard advice you have already received, because of something you read on this site.

If you are having a medical emergency, call 911 or go to your nearest emergency room. Do not use the contact form to report an emergency; it is not monitored continuously.

No guarantee of results

Individual responses to physical therapy vary. Nothing on this site should be read as a promise of a particular outcome, timeline, or level of improvement.

The contact form

The contact form is for general inquiries and scheduling requests. Please do not send detailed health information, diagnoses, or anything you would consider sensitive medical detail through it. Standard web forms are not encrypted end to end and are not a secure channel for protected health information. If clinical detail is needed, it will be collected in person.

We aim to respond to inquiries within 7 business days. A message sent through this site is not a confirmed appointment until we confirm it with you directly.

If your question is time-sensitive, call 805-900-0104.

Intellectual property

All text, images, logos, and other content on this site are owned by the practice or used with permission, and are protected by copyright and trademark law. You may view, download, and print pages for your own personal, non-commercial use. You may not republish, sell, or redistribute any part of this site without written permission.

Links to other sites

We sometimes link to outside resources we think are useful. We do not control those sites and are not responsible for their content, accuracy, or privacy practices. A link is not an endorsement.

Limitation of liability

To the fullest extent permitted by California law, the practice is not liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, this website or anything you find on it. The site is provided "as is," without warranties of any kind, express or implied.

Changes to these terms

We may update these terms at any time. The effective date at the top of this page tells you when they last changed. Continuing to use the site after a change means you accept the revised terms.

Governing law

These terms are governed by the laws of the State of California. Any dispute arising from them will be handled in the state or federal courts located in San Luis Obispo County, California.

Cancellation & No-Show Policy

Applies to all scheduled appointments

This is a solo practice. When a session is held for you, that time is not available to anyone else, and it cannot be filled on short notice. The 48-hour window is what makes it possible to keep seeing patients on a workable schedule.

To cancel or reschedule, call 805-900-0104. Phone is the only channel for cancellations; a message left through the website contact form does not count as notice. If you reach voicemail, leave a message with your name and the date and time of your appointment. The clock runs from when the call or voicemail comes in.

Emergencies happen. If something genuinely unavoidable comes up, say so and the fee may be waived. That is a judgment call made case by case, not a standing exception.

Payment for a missed or late-cancelled session is due before or at your next appointment.

Good Faith Estimate

Your right under the federal No Surprises Act

This practice is cash-pay. We do not bill insurance. Under the No Surprises Act, you have the right to know what your care will cost before you receive it.

Current rates

Initial evaluation: $160 per session. Follow-up: $160 per session.

Payment is collected in person at the time of service.

You have the right to a Good Faith Estimate

• You have the right to receive a Good Faith Estimate explaining how much your care will cost, in writing, if you are uninsured or you are insured but not planning to use your insurance to pay for care.
• You can ask for a Good Faith Estimate before you schedule, and you can ask at any point during your care.
• If you schedule at least three business days in advance, you will receive a Good Faith Estimate in writing at least one business day before your appointment. If you schedule at least ten business days in advance, you will receive it at least three business days before.
• The estimate covers the expected cost of your care, including any items or services reasonably expected to be provided together with it.
• Keep a copy of your estimate.

Website Privacy Policy

What this website collects and why

This policy covers information collected through this website. Information you share as a patient during care is covered separately by the Notice of Privacy Practices below.

What we collect

• Information you give us. When you use the contact form, we collect your name, phone number, email address if you provide one, and whatever you write in the message field.
• Technical information. Our website host may log basic technical information such as your IP address, browser type, and the pages you visited. This is standard for any website.
• Cookies. This site uses a cookie banner so you can accept or decline non-essential cookies. Squarespace Activity Log analytics are turned off for this site.

What we do with it

We use the information you send to respond to your inquiry and schedule appointments. We do not sell your personal information, we do not share it for advertising, and we do not use it for cross-context behavioral advertising.

Who we share it with

We share information only with the vendors who make the website and phone work, and only as needed for them to do that. We may also disclose information if required by law.

How long we keep it

Contact form messages are kept for 10 years. Patient records are retained as required by California law.

A note on California privacy law

The California Consumer Privacy Act applies to for-profit businesses that meet at least one of three thresholds: more than $25 million in gross annual revenue, buying or selling the personal information of 100,000 or more California residents or households, or deriving half or more of annual revenue from selling personal information. This practice meets none of them, so the CCPA does not apply here.

That does not change how we treat your information. If you want to know what we have about you, have it corrected, or have it deleted, call 805-900-0104 and ask. Health information covered by HIPAA and California's Confidentiality of Medical Information Act is governed by the Notice of Privacy Practices, which gives you a formal set of rights over it.

Children

This website is not directed at children under 13, and we do not knowingly collect personal information from them through the site.

Do Not Track

Some browsers send a "Do Not Track" signal. There is no industry standard for how to respond to it, so this site does not currently respond to those signals. Use the cookie banner to decline non-essential cookies.

Changes to this policy

If we change this policy, we will update the effective date at the top of this page.

Notice of Privacy Practices

Your health information · HIPAA and California CMIA

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Effective July 13, 2026. This notice applies to the health information created and kept by Dianna Powers, PT, California Physical Therapist License #25949. You can verify this license through the California Department of Consumer Affairs license search.

Our duties

We are required by law to protect the privacy of your health information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect. California's Confidentiality of Medical Information Act gives you protections beyond HIPAA in some areas, and where the two differ, we follow whichever is more protective of your privacy.

How we may use and disclose your health information without your authorization

• Treatment. To provide, coordinate, or manage your physical therapy care. For example, we may share information with your physician or another provider involved in your care.
• Payment. To bill and collect payment for services. Because this practice is cash-pay and does not bill insurance, this generally means only your own receipts and records.
• Health care operations. For quality review, licensing, and business management of the practice.
• As required by law. Including mandated reporting of suspected abuse of a child, elder, or dependent adult; reporting certain injuries; and responding to a valid court order, subpoena, or law enforcement request that meets legal requirements.
• To prevent a serious threat to your health or safety or that of another person.
• Public health and safety activities, health oversight, and, in limited circumstances, workers' compensation and coroners.

Uses that always require your written authorization

We will get your written authorization before we use or disclose your health information for marketing, and before we sell it (we do not). You may revoke an authorization in writing at any time; that revocation will not undo disclosures already made in reliance on it.

Your rights

• See and get a copy of your records. Ask in writing. We will respond within the time California law allows and may charge a reasonable, cost-based fee for copies.
• Ask us to correct your records if you believe something is wrong or incomplete. We may deny the request, and if we do, we will explain why in writing and you may submit a statement of disagreement.
• Get a list of disclosures we have made of your health information, other than for treatment, payment, or operations.
• Request confidential communications at an alternate address or phone number. We will accommodate reasonable requests.
• Request restrictions on how we use or disclose your information. We are not required to agree to every restriction. Because you pay for care in full out of pocket here, you may direct us not to disclose information about that care to a health plan, and we must honor that.
• Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
• Be notified if there is a breach of your unsecured health information.
• Choose someone to act for you. A person with medical power of attorney or a legal guardian can exercise these rights on your behalf.

Complaints

If you believe your privacy rights have been violated, call 805-900-0104 and say so. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/privacy/hipaa/complaints, or by calling 1-800-368-1019. We will not retaliate against you for filing a complaint.

Changes to this notice

We may change this notice and make the new terms apply to health information we already hold as well as information we receive in the future. The current notice will always be posted here and available at the practice.

Accessibility Statement

Using this site, and getting into the treatment room

The website

We want this site to work for everyone, including people using screen readers, keyboard navigation, or magnification. We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

If any part of this site is difficult or impossible for you to use, call 805-900-0104 and tell us. Describe the page you were on and what you were trying to do. We will get you the information you need another way and fix the problem on the site.

The physical space, described plainly

Treatment happens in a private room inside a crystal shop, in an older building. Here is what that actually means, so you can decide before you book rather than after you arrive:

• Parking. Street parking in front of the building.
• Getting to the door. There are two steps up to the landing. There is no wheelchair access, and no ramp. If steps are a barrier for you, please call before booking; we would rather talk it through honestly than have you make the trip and not be able to get in.
• Scent. This is a small space inside a crystal shop, and essential oils are part of that environment. The treatment itself does not use chemical fragrances, but the room is not scent-free; the oils in the shop carry into a space this size. If you are sensitive to scent, this is the detail that matters most. Call before booking and we will tell you honestly what the air in the room is like on a given day, so you can decide.
• The table. The massage table sits at a relatively low height, which makes getting on and off easier for many people.

If you need an accommodation, call before your first appointment and we will work it out together.

Contact

Questions about any policy on this page

Dianna Powers, PT
80 N Ocean Ave., Ste E
Cayucos, CA 93430
805-900-0104

Phone is the best and only way to reach the practice. There is no monitored email address; the website contact form is the other option, and it is checked within 7 business days.

Privacy Officer: Dianna Powers, PT. Reach her at 805-900-0104.